Policies
If you know you will be arriving late afternoon or evening on either delivery day or in the event of a Travel Delay resulting in you arriving after we finish unloading the trucks, we will hold your boxes in a refrigerated truck. Your boxes will be available for pickup later that evening or you can have it delivered it to your house sometime after you arrive at an additional charge of $250.00. While we will do our best to deliver it in a timely fashion after your arrival, we cannot guarantee a time.
We will send out email or text updates with any changes, actual pick-up times or any delays.
Refund Policy
All reservations are final, no refunds will be given.
Luggage and Box Policy
Boxes must be uniform in size. Standard supermarket boxes will be accepted, size can not exceed 12"W x 24"L x 13"H.
Luggage is approx 30"H x 20"W, No Overweight charges!
Duffel bags will not be accepted under any circumstances.
No loose items will be accepted.
Any box that has items protruding from it will not be accepted.